Shipping, Delivery & Payment Information

WARM WEATHER SHIPPING RULES

Warm Weather Shipping Rules are currently in effect until weather allows, typically mid-November.

All shipments to Warm Weather Climates with cheese & sausage will require protective packaging. A $17 charge for all orders with cheese will be automatically added. This includes a Styrofoam cooler and ice packs. We will only ship cheese Monday- Wednesday. Shipping locations outside of our UPS one or two-day ship zones will be required to upgrade to 2nd Day Air or Next Day Air Saver.

See the zone chart here.

If your shipping destination does not require warm-weather shipping/packaging, your final credit charge will be adjusted.

All orders placed after 12 pm CST on Wednesdays will not ship until the following Monday.


SHIPPING INFORMATION

DO YOU ACCEPT CORPORATE ORDERS?

Yes, we do. Please call for gift orders of 10 or more. 877-820-3215. Our corporate gift specialist will be happy to assist.

where do you ship?

We ship to the contiguous U.S. only. Sorry, no Alaska or Hawaii.

DO YOU OFFER FREE SHIPPING?

Sorry, no. We are unable to offer free shipping at this time

Do you ship to PO Boxes or apos?

Because we ship with UPS, we cannot ship to PO Boxes or APO's

Do you ship internationally?

Due to customs limitations, we cannot ship outside the United States

what happens if i give you an incorrect shipping address?

    • Please remember to include apartment/suite numbers.
    • Brennan's is not responsible for delivery failures or additional charges due to incorrect or incomplete addresses.
    • In addition, please ensure that your recipient will not be out of town at the time of delivery.
    • We do not require a signature at the time of delivery and are not responsible for packages that are left unattended if the recipient is not home.

How long will it take my package to arrive?

UPS time in transit is determined by destination zip code. You will received an email with tracking infromation when your package ships.

UPS shipping days are business days only. Some cities do have Saturday UPS delivery, but we don’t factor this in, as it is not nationwide. For example, if you ship a 2nd-Day Air package on Thursday, it will not arrive at its destination until Monday because of the weekend.

PRODUCT & STOCK

pRODUCT AVAILABILITY NOTICE

Occasionally, a product may be temporarily out of stock. We do our best to replenish our products as quickly as possible, but long delays can occur. We will notify you by email to arrange for a substitution or refund of the out-of-stock item.

We reserve the righti to substitute tiems of regular or equal value in gift assortments, if necessary.

PRICING DISCLAIMER FOR CHEESE

(this does not include our Classic Holiday Cheese Boxes- these cheeses are exact weight)

We hand-cut all of our cheeses, so the final weight of the individual product may be slightly more or slightly less than what is listed. The listed online price for our cheese is an estimate only. If the weight/price is less than what was paid for, we will issue you a refund when processing your order.

RETURNS AND EXCHANGES

What is your return policy?

We don't accept returns on online orders.

 

oRDER PROBLEMS

Unfortunately, errors do happen. If anything is wrong with your order (damaged, missing, or incorrect item; billing issues, or anything else. please email us or call us at 877-820-3215. You must contact us within 7 days of receiving your package. After 7 days, we will not replace or resend merchandise or issue refunds. When calling about an order problem, please have your order number ready.

PAYMENT INFORMATION

wHAT TYPES OF PAYMENT DO YOU ACCEPT ONLINE

 

We accept Visa, American Express, Discover, Shop Pay, and Discover. Please DO NOT mail cash, checks or money orders.

Why is final total less than amount I was intitally charged?

  • When you complete your order, your card is authorized for the amount the total amount.
  • Once your order is processed, it may be less than the original amount authorized due to the fact that our cheese is hand-cut and is random, not exact, weight.
  • Your credit card will be charged the final amount when the order ships.
  • The final amount will not be higher than the authorized amount when you placed the order.

COLD WEATHER SHIPPING RULES CURRENTLY NOT IN EFFECT

cold weather shipping rules?

Warm Weather Shipping Rules are currently in effect until weather allows, typically mid-November.

All shipments to Warm Weather Climates with cheese & sausage will require protective packaging. A $17 charge for all orders with cheese will be automatically added. This includes a Styrofoam cooler and ice packs. We will only ship cheese Monday- Wednesday. Shipping locations outside of our UPS one or two-day ship zones will be required to upgrade to 2nd Day Air or Next Day Air Saver.

See the zone chart here.

If your shipping destination does not require warm-weather shipping/packaging, your final credit charge will be adjusted.

All orders placed after 12 pm CST on Wednesdays will not ship until the following Monday.

 

STILL HAVE QUESTIONS?

(608) 833-2893

cheese@brennansmarket.com