Shipping Information/Policies/Facts

Warm Weather Shipping Rules - Until Weather Allows 

All shipments to Warm Weather Climates with cheese & sausage will require protective packaging. A $17 charge for all orders with cheese will be automatically added. This includes a Styrofoam cooler and ice packs. We will only ship cheese Monday- Wednesday. Shipping locations outside of our UPS one or two-day ship zones will be required to upgrade to 2nd Day Air or Next Day Air Saver.

See the zone chart here.

If your shipping destination does not require warm-weather shipping/packaging, your final credit charge will be adjusted.

All orders placed after 12 pm CST on Wednesdays will not ship until the following Monday.

Our Shipping Policies


Corporate Orders: Call for gift orders of 10 or more. 877-820-3215.
No PO Boxes or APOs: The shipping address must be a street address. UPS will not deliver to either PO Boxe//s or APOs. 
Give the correct address: Please make sure the shipping address is accurate. Remember to include apartment/suite numbers. 
Brennan's is not responsible for delivery failures or additional charges due to incorrect or incomplete addresses.
In addition, please ensure that your recipient will not be out of town at the time of delivery.  While we do not require a signature at the time of delivery, we are not responsible for packages that are left unattended if the recipient is not home. 

International Shipments: Due to customs limitations, we cannot ship outside the United States. Sorry. 
Substitutions on Gift Assortments: We reserve the right to substitute items of equal or greater value in gift assortments, if necessary. 

Credit Card Charges: We will not charge your credit card until the order ships. 
Ship date: We reserve the right to change the date due to a variety of factors including weather, product availability, UPS holidays, etc. We prefer to ship on Mondays, so orders arrive at destinations without weekend holdovers. 

 

Shipping Facts

What States do you ship to? Brennan's ships cheese to the contiguous U.S. only. Sorry, no Alaska or Hawaii. 

What shipping company do you use?: We only ship via UPS.

Time in Transit: UPS shipping days are business days only. Some cities do have Saturday UPS delivery, but we don’t factor this in, as it is not nationwide. 

For example, if you ship a 2nd-Day Air package on Thursday, it will not arrive at its destination until Monday because of the weekend. 

Product Availability Notice:

Occasionally, a product may be temporarily out of stock. We do our best to replenish our products as quickly as possible, but long delays can occur. We will notify you by email to arrange for a substitution or refund of the out-of-stock item. 

Pricing Disclaimer for Cheese (this does not include our Classic Holiday Cheese Boxes- these cheeses are exact weight)

We hand-cut all of our cheeses, so the final weight of the individual product may be slightly more or slightly less than what is listed. The listed online price for our cheese is an estimate only. If the weight/price is less than what was paid for, we will issue you a refund when processing your order. 

Payment Information: We accept Visa, American Express, Discover, and Discover. Please DO NOT mail cash, checks or money orders. 

Order Problems

Unfortunately, errors do happen. If anything is wrong with your order (damaged, missing, or incorrect item; billing issues, or anything else. please email us or call us at 877-820-3215. You must contact us within 7 days of receiving your package. After 7 days, we will not replace or resend merchandise or issue refunds. When calling about an order problem, please have your order number ready. 

Returns

We don't accept returns on online orders. 

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Cold Weather Shipping- Thanksgiving until weather allows*

*(this is an estimated time frame based on the weather)

We don't use any ice packs to ship cheese. Cheese products are perishable and must be delivered promptly to arrive in good condition, particularly during warmer weather (above 70 degrees F). When shipping to warm-weather climates, we recommend shipping Next Day Air or 2nd Day Air for all orders outside the one or two-day delivery zone. We are not responsible for damage due to weather.  Shipping Map
Cold Weather Packaging and Handling Fee: We charge an $8 packaging and handling fee for all shipments except our classic holiday cheese boxes.
Cold Weather Processing/Shipping : Our business days are Monday-Thursday for shipping perishable items (like cheese), excluding any federal holidays. We will ship non-perishable items on Fridays. If for any reason, your order is delayed, we will notify you via email. In most cases, orders received before 1 pm on a shipping day will be shipped that same day.